Refund policy

At Bag N Sole, we are committed to delivering products that meet the highest standards of quality. If your purchase doesn't meet your expectations, we're here to help with a simple and transparent return, exchange, and refund process.

Returns Policy

How to Initiate a Return or Exchange

  • Contact our Customer Support team within 24 hours of receiving your order.

  • Provide your Order Number along with the reason for your return or exchange request.

  • Our team will guide you through the next steps and share the return instructions.

  • Once we receive and inspect the returned item, we will process your exchange or refund according to the policy outlined below.

We aim to make every return and exchange experience as smooth and hassle-free as possible. If you need any assistance, our support team is always happy to help.

Note

Return Eligibility

Items must be returned within 7 days of the delivery date.

Product Condition

The product must be unused, in its original condition, and returned with all original tags, packaging, dust bag (if applicable), and accessories.

Proof of Purchase

A valid Order Number or proof of purchase is required for all return and exchange requests.

Damaged, Defective & Missing Items

Damaged or Defective Item

If your order arrives damaged, defective, or incorrect:

  • Contact our Customer Support team within 24 hours of delivery.

  • Share your Order Number along with clear photos or videos of the issue.

  • After reviewing your request, we will arrange a replacement or refund, depending on product availability and your preference.

Missing Item

If any item is missing from your parcel:

  • Notify our Customer Support team within 24 hours of receiving your order.

  • Provide your Order Number and details of the missing item.

  • Our team will investigate the matter and provide an update within 1–2 business days.

  • If the claim is verified, we will either dispatch the missing item or issue a refund for its value.

Note

Please do not accept the parcel if the packaging appears damaged, tampered with, or the security seal is broken. Inform the courier immediately and contact Bag N Sole so we can resolve the issue promptly.

Exchange Policy (Customer-Initiated Requests)

Requesting an Exchange

To request an exchange, contact our Customer Support team within 24–48 hours of receiving your order.

Please provide:

  • Your Order Number

  • The item you wish to exchange

  • The product or colour you'd like instead

Return Shipping

Customers are responsible for returning the item to the address provided by our support team.

We recommend packaging the item securely to prevent damage during transit.

Product Condition

To qualify for an exchange, the returned product must:

  • Be unused and in its original condition.

  • Include all original tags, packaging, dust bag (if applicable), and accessories.

Inspection Process

Once your parcel reaches us, our Quality Assurance team will inspect the product.

If the product meets our return requirements, your exchange request will be approved.

If the product shows signs of use, damage, or is returned without its original packaging, the exchange request may be declined.

Exchange Approval

Upon approval:

  • Your replacement item will be dispatched as soon as possible.

  • Exchanges are subject to product availability.

If your preferred item is unavailable, you may choose:

  • Another available product

  • Store Credit

  • A refund (where applicable)

Non-Approved Exchanges

If the returned item does not meet our exchange requirements, the same product will be shipped back to you.

Product Availability

All exchanges are subject to stock availability. If your requested item is unavailable, our team will gladly help you choose an alternative solution.

 
If more than 20 business days have passed since we’ve approved your return, please contact us at info@bagnsole.com